Privacy Policy

Privacy Policy Biotions Trading LLC Last updated: March 2026

1. Introduction Biotions Trading LLC ("we", "us", "our", or "Company") is a limited liability company registered in the United Arab Emirates (Dubai), committed to protecting your privacy and personal data in accordance with Federal Decree-Law No. 45/2021 on the Protection of Personal Data ("PDPL") and other applicable UAE laws.

This Privacy Policy explains how we collect, use, disclose, store, protect, and process your personal data when you:

  • Visit our website(s) (e.g., biotions.ae or any related sites);
  • Purchase products (e.g., supplements, vitamins);
  • Register an account, subscribe to newsletters, contact us, or interact with our services.

By using our website or services, you agree to the practices described in this Policy. If you do not agree, please do not provide us with your personal data or use our services.

2. Controller and Contact Information Data Controller: Biotions Trading LLC Address: Address: Aghaadir Building, Al Raffa, Al Mankhool Road, Burdubai. Dubai. 101-45.
United Arab Emirates. Email: online@biotions-uae.com or your privacy email.

For inquiries about your personal data or to exercise your rights, contact our Data Protection Officer (if appointed) or the above email.

3. Personal Data We Collect We collect only the personal data necessary for providing our services (data minimization principle). Categories include:

  • Identity & Contact Data: Name, email address, phone number, shipping/billing address.
  • Transaction Data: Payment details (processed securely via third-party gateways like Stripe; we do not store full card numbers), order history, purchased products.
  • Account & Profile Data: Username, password (hashed), preferences, date of birth (if provided for age verification or personalized offers).
  • Technical & Usage Data: IP address, browser type, device information, pages visited, time/date of access, cookies and similar technologies.
  • Marketing & Communication Data: Subscription preferences, responses to surveys/newsletters.
  • Health-related Data (limited): Only if voluntarily provided (e.g., in product reviews or inquiries about supplements); we do not actively collect sensitive health data without explicit consent and legal basis.

We do not collect sensitive personal data (e.g., racial/ethnic origin, religious beliefs, health data beyond what's necessary) unless explicitly required by law or with your clear consent.

4. How We Collect Personal Data

  • Directly from you (e.g., forms, checkout, registration, customer support).
  • Automatically via cookies, pixels, analytics tools (e.g., Google Analytics), and server logs.
  • From third parties (e.g., payment processors, shipping partners like Aramex, marketing platforms) where you have authorized sharing.

5. Purposes & Legal Basis for Processing We process personal data only for specified, legitimate purposes:

  • To process orders, deliver products, handle payments and returns (contract performance).
  • To manage your account and provide customer support (contract & legitimate interests).
  • To send transactional emails (e.g., order confirmations) (contract).
  • To send marketing communications (newsletters, promotions) only with your explicit consent or as permitted by law.
  • To improve our website/services, prevent fraud, ensure security (legitimate interests).
  • To comply with legal obligations (e.g., tax, consumer protection laws).

6. Consent Where consent is required (e.g., marketing emails, non-essential cookies), we obtain it freely, specifically, and unambiguously (e.g., unchecked opt-in boxes). You can withdraw consent anytime without affecting prior processing.

7. Sharing & Disclosure of Personal Data We share data only when necessary:

  • With service providers (processors): Shopify (platform), payment gateways (Stripe), shipping companies, email services (e.g., Klaviyo), analytics providers — under strict contracts ensuring PDPL compliance.
  • With authorities if required by UAE law (e.g., courts, regulators).
  • In business transfers (e.g., merger) with equivalent protection.

We do not sell your personal data.

8. Cross-Border Transfers If data is transferred outside the UAE (e.g., to Shopify servers in the US), we ensure adequate safeguards (e.g., standard contractual clauses, adequacy decisions, or binding corporate rules) as required by PDPL.

9. Data Security We implement appropriate technical and organizational measures (e.g., encryption, access controls, firewalls) to protect your data from unauthorized access, loss, or breach. In case of a breach, we notify the UAE Data Office and affected individuals as required by law.

10. Data Retention We retain personal data only as long as necessary for the purpose collected (e.g., order data for 7 years for tax compliance; marketing data until consent withdrawal). After that, we securely delete or anonymize it.

11. Your Rights Under PDPL You have the right to:

  • Access your personal data.
  • Rectify inaccurate data.
  • Erase data (right to be forgotten) where legally applicable.
  • Restrict processing.
  • Object to processing (including for direct marketing).
  • Data portability (receive data in structured format).
  • Withdraw consent.
  • Lodge a complaint with the UAE Data Office.

To exercise rights, email us at online@biotions-uae.com. We respond within statutory timelines (usually 30 days).

12. Cookies & Tracking Technologies We use cookies for functionality, analytics, and marketing. See our separate Cookie Policy [link] for details. You can manage preferences via our cookie banner.

13. Children's Privacy Our services are not directed at children under 18. We do not knowingly collect data from minors without parental consent.

14. Changes to This Policy We may update this Policy. Changes will be posted here with the updated date. Significant changes may be notified via email or website notice.

15. Governing Law This Policy is governed by the laws of the United Arab Emirates, including PDPL.

16. Contact Us For questions or concerns: Email: online@biotions-uae.com
Address: Al Raffa, Al Mankhool Road, Burdubai. Dubai. 101-45.
United Arab Emirates. Thank you for trusting Biotions Trading LLC with your personal data.